Privacy Policy

Effective Date: December 3, 2024

At Superior Image Lawn Care & Maintenance LLC (“SILCM,” “we,” “our,” or “us”), we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit our website, use our services, or interact with us. We also outline your rights regarding your data and how you can contact us for any questions or concerns.

Introduction

We disclose our privacy practices in accordance with applicable privacy regulations. This Privacy Policy aims to help you understand what personal data we collect, how we use it, and what control you have over it. By using our services or visiting our website, you agree to the practices described in this Privacy Policy.

Who We Are

We are a full-service lawn and landscaping company specializing in enhancing properties through superior landscaping and lawn care services. To fulfill our mission of building long-term customer relationships, we may collect and use personal data that you provide to deliver and improve our services. As the “data controller,” we determine how your personal data is processed and used. If you have questions about this Privacy Policy or the handling of your data, our designated Information Security Officer is available to assist you. Contact details are provided at the end of this policy.

Data We Collect

We collect personal data that you provide voluntarily through communication channels such as email, phone, website forms, user registration, newsletter sign-ups, surveys, and customer inquiries. The information we may collect includes, but is not limited to, your full name, email address, phone number, mailing address, payment details, service preferences, and any photos or documents you upload. We may also collect information about the services you receive, your location, and any complaints, inquiries, or communications you make with us. We automatically collect information such as your IP address, browser type, pages visited, and activity on our website using cookies and similar technologies. This data helps us analyze website traffic and improve the user experience.

How We Use Your Data

Your personal data is used to provide, manage, and improve our services, customize user experiences, and fulfill our legal and contractual obligations. Specifically, we use your data to identify you as a user, set up and manage your account, process transactions, respond to your inquiries, and notify you of updates or changes to our services. Personal data is also used for internal research, audits, and the fulfillment of obligations outlined in any agreements you have with us. In some cases, we may use anonymized or pseudonymized data for research, statistical analysis, or other purposes where the data is no longer associated with you as an individual.

How We Share Your Data

We do not sell your personal data. However, we may share your data with third parties when necessary to deliver services, comply with legal obligations, or protect our legitimate interests. These third parties may include payment processors, service providers, professional advisors, and regulators. Third-party service providers are given access to personal data only to the extent necessary to perform their specific functions, such as processing payments or delivering communications. They are contractually obligated to protect your data and use it solely for the defined purposes. We do not share or sell your mobile number or SMS consent to third parties. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

How Long We Store Your Data

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected. In some cases, we may retain data longer to comply with legal obligations, resolve disputes, or conduct internal research and archiving. Personal data may also be stored for historical or statistical purposes if anonymized to remove identifiable information.

How We Protect Your Data

We prioritize the security of your personal data through physical, technical, and administrative safeguards. All sensitive payment information is encrypted and securely stored in compliance with PCI standards. Personal data is accessible only to employees or third parties with a legitimate need to know and only the minimum amount necessary to complete their tasks. All employees are subject to confidentiality agreements and undergo annual training on handling sensitive information. In the event of a data breach, we have procedures in place to notify affected individuals and regulators promptly and minimize potential damages.

Use of Cookies

Our website uses cookies to enhance your browsing experience and improve functionality. Cookies are small data files stored on your device that allow us to remember preferences, analyze website traffic, and provide tailored content. By using our website, you consent to the use of cookies unless you disable them in your browser settings.

Your Rights

Depending on your location, you may have rights regarding your personal data, including the right to access, correct, delete, or object to the processing of your data. You may also have the right to withdraw consent or request the removal of your data. To exercise these rights, please contact us at the information provided below.

Children’s Privacy

Our services are not directed at children under 13. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child under 13, we will delete it promptly.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. Please review their privacy policies before sharing personal data.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your data.

Contact Information

If you have any questions or concerns about this Privacy Policy or the handling of your personal data, please contact us:

Superior Image Lawn Care & Maintenance LLC
contact@superiorimagelc.com
(321) 382-4523

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.